Account deletion

Last reviewed August 11, 2026

Students and Parents can start an account-deletion request from signed-in account settings. This public page explains the path. It does not delete an account by itself.

Who can request deletion in-product

• Students — yes, from Student account settings while signed in.
• Parents — yes, from Parent account settings while signed in.
• Admin and Reviewer staff accounts — not through self-service deletion; those need an administrator-managed access review.

How to start the request

1. Sign in as the Student or Parent whose account should be deleted.
2. Open Profile / settings / help and choose Start account deletion.
3. On web, type DELETE exactly (capital letters, no quotes) and confirm. On iOS, complete the second confirmation step.
4. Save the success message if it includes a reference id. You are signed out everywhere for that account.

What happens right away

• LowKey records a deletion request.
• The account is suspended and can no longer stay signed in.
• Active sessions for that account are revoked.

Final removal or de-identification of personal information is completed by the LowKey operations process after the request, unless a limited record must be kept by law. This page does not claim that every live environment has already finished a specific person’s erase.

Need help

If confirmation failed, keep any screenshot and contact support@lowkeyprep.app before signing in again. Also see Support and the privacy notice.