Support

Last reviewed August 15, 2026

Need help with sign-in, practice, Parent access, or your account? Start with the paths below. For anything else, email support@lowkeyprep.app.

Common help

• Account help — find your sign-in email or reset a password-based account.
• Students can continue with Apple or Google where that option is available. LowKey cannot reset an Apple Account or Google Account password.
• Account deletion — how Students and Parents start a deletion request, complete fresh sign-in checks, and permanently delete the account.
• Privacy notice and terms.
• Privacy choices — sharing, deletion, and contact options.
• Signed-in Student, Parent, and Reviewer settings show connected Apple and Google sign-in options. A disconnect needs a fresh provider check and cannot remove your last usable way to sign in.

What support can help with

• Invitation and approval questions for controlled access.
• Sign-in problems after you already tried Account help.
• Parent sharing that looks wrong after Student consent and Admin review.
• Questions about a deletion request reference id, an expired finish credential, or an account that remains suspended.
• Help when a connected sign-in option is unavailable in your current environment.

What support cannot do here

• Reset an Apple Account or Google Account password.
• Change App Store or Stripe billing settings from this page.
• Promise an official College Board SAT score or endorsement.